Terms & Conditions

By purchasing a ticket and/or attending Matakanarama you agree to everything below.

1. Entry, Age Restrictions & Ticket Validity

Matakanarama is R20. You must present a valid photo ID (Passport, NZ Driver Licence, or Kiwi Access/18+ Card) on arrival.
No glass is permitted to be brought onto the premises including but not limited to glass bottles, mirrors, etc.
A valid, scannable ticket is required for entry. Lost tickets will not be replaced or refunded.
Humanitix is our official Ticket & Resale provider. DO NOT exchange funds for Tickets elsewhere as official name changes will not have taken place and Tickets are checked against IDs when entering the festival. Don’t get left out of pocket and without a valid Ticket. Scamming has increased significantly online.

2. Ticket Refund Policy

Event cancellation → Ticket will be refunded (booking fees excluded).
Change-of-mind → 60 % refund if requested ≥ 7 days before 29 December 2026 (booking fees excluded).
*Use the “Manage Order” button in your confirmation email or “Contact Host” on Humanitix.
*No refunds are issued within 7 days of the event, for confiscated tickets, or for failure to present ticket/ID.

3. Camping Access & Departure

You must present a valid camping ticket alongside your festival entry ticket to camp at the Festival.
Campers must vacate the site by 1 pm the day after their ticket date.
Camp only in designated areas and take all of your belongings home. Especially your tent.
All tents, rubbish, and belongings must be cleaned up and removed when departing.

4. Food and drink

4.1 Non-Alcoholic Beverage & Food Packaging Rules

Non-alcoholic beverages (e.g., water, juice, electrolytes) must be in sealed plastic or cardboard vessels.
Any food brought on site must be pre-packaged or prepared in advance – no cooking facilities will be available for general attendees. No open flames are allowed on the grounds.
No glass containers of any kind are permitted (including for sauces, condiments, etc.).
Bag checks will be conducted at the gate to ensure compliance.

4.2 On-Site Bars

Licensed bars will operate within the festival and are available only to attendees aged 20+.
You may be asked to present a valid photo ID (Passport, NZ Driver Licence, or Kiwi Access/18+ Card) to purchase alcohol on-site.
Matakanarama staff reserve the right to refuse service to intoxicated patrons.
New Zealand alcohol laws apply – please drink responsibly.

5. Conduct & Behaviour

Matakanarama is an inclusive, respectful space. Harassment, discrimination, violence, or unsafe behaviour may result in immediate removal without refund at the discretion of our staff.
Follow all instructions from security, medics, and crew.

6. Prohibited & Controlled Items

Prohibited: Illegal substances, alcohol, weapons, fireworks, flares, open flames, all glass containers.
Confiscated items are not returned or refunded.

7. Medical & Emergency

On-site medics are available during peak operational hours. By attending, you consent to receive medical assistance at your own risk if required.

8. Liability

Attendance is at your own risk. Organisers are not liable for personal injury, property loss, theft, or damage. Line-up and schedule are subject to change without compensation.

9. Photography & Media

By entering you grant permission to be photographed or filmed for promotional use.

10. Weather & Force Majeure

Matakanarama is an all-weather event. Refunds are only given if the entire event is cancelled.

11. Legal Compliance

All NZ laws apply on site. Offenders may be removed and referred to authorities.

12. Security & Entry Screening

All attendees consent to security checks upon entry and at any time while on festival grounds.
This may include bag searches, alcohol limit checks, metal detection, pat-downs and/or car searches.
Failure to comply with screening procedures may result in denied entry or removal without refund.
These checks help ensure a safe environment for everyone.

By purchasing a ticket, you confirm that you have read, understood, and agree to these terms. We can’t wait to spend our New Year’s with you! 🌟