🎟️ Matakanarama Ticket Holder Terms & Conditions

 
By purchasing a ticket and/or attending Matakanarama you agree to everything below.
 
 
1. Entry, Age Restrictions & Ticket Validity
  • Matakanarama is R20. You must present a valid photo ID (Passport, NZ Driver Licence, or Kiwi Access/18+ Card) on arrival.
  • No glass is permitted to be bought onto the premise including but not limited to perfume bottles, glass bottles, mirrors, etc.


  • A valid, scannable ticket is required for entry. Lost tickets will not be replaced or refunded.


  • Tickets are non-transferable unless updated through the official Humanitix platform before the event.


 
 
2. Ticket Refund Policy
  • Event cancellation → 100 % refund of the ticket price (booking fees excluded).


  • Change-of-mind → 60 % refund if requested ≥ 7 days before the event starts (booking fees excluded).


  • Use the “Manage Order” button in your confirmation email or “Contact Host” on Humanitix.


  • No refunds are issued within 7 days of the event, for confiscated tickets, or for failure to present ticket/ID.


 
 
3. Camping Access & Departure
  • Every ticket includes camping for the corresponding night(s).


  • Campers must vacate the site by 1 pm the day after their ticket date.

  • Camp only in designated areas and take all of your belongings home. Especially your tent.
  • All tents, rubbish, and belongings must be cleaned up and removed when departing.


 
 
4. Non-Alcoholic Beverage & Food Packaging Rules
 
  • Non-alcoholic beverages (e.g., water, juice, mixers) must be in sealed plastic bottles or tetra packs.
  • Any food brought on site must be pre-packaged or prepared in advance — no cooking facilities will be available for general attendees. No open flames are allowed on the grounds.


  • No glass containers of any kind are permitted (including for sauces, condiments, etc.).


  • Bag checks will be conducted at the gate to ensure compliance.




4.4 On-Site Bars
  • Licensed bars will operate within the festival and are available to 18+ attendees only.


  • You must present a valid photo ID (driver's licence, passport, or Kiwi Access card) to purchase alcohol on-site.


  • Matakanarama staff reserve the right to refuse service to intoxicated patrons.


  • New Zealand alcohol laws apply — please drink responsibly.


  • No BYO alcohol may be consumed in the licensed bar zones.
 
 
5. Conduct & Behaviour
  • Matakanarama is an inclusive, respectful space. Harassment, discrimination, violence, or unsafe behaviour results in immediate removal without refund.


  • Follow all instructions from security, medics, and crew.


 
 
6. Prohibited & Controlled Items
  • Prohibited: illegal substances, weapons, fireworks, flares, open flames, all glass containers.
  • BYO Alcohol
 
 
7. Medical & Emergency
  • On-site medics are available 24/7. By attending, you consent to receive medical assistance at your own risk if required.


 
 
8. Liability
  • Attendance is at your own risk. Organisers are not liable for personal injury, property loss, theft, or damage. Line-up and schedule are subject to change without compensation.


 
 
9. Photography & Media
  • By entering you grant permission to be photographed or filmed for promotional use.


 
 
10. Weather & Force Majeure
  • Matakanarama is an all-weather event. Refunds are only given if the entire event is cancelled.


 
 
11. Legal Compliance
  • All NZ laws apply on site. Offenders may be removed and referred to authorities.


 
 
12. Security & Entry Screening
  • All attendees consent to security checks upon entry and at any time while on festival grounds.


  • This may include bag searches, alcohol limit checks, metal detection, or pat-downs.


  • Failure to comply with screening procedures may result in denied entry or removal without refund.
  • These checks help ensure a safe environment for everyone.
 
By purchasing a ticket you confirm that you have read, understood, and agree to these terms. See you under the stars 🌟